The lending library of audio and video materials has been reviewed and re-cataloged for use by members.  Why spend hundreds of dollars for educational materials for yourself and your staff when this valuable resource is there for you to use absolutely free!  All it takes is a fax or phone call and a credit card number for a security deposit and the materials are on the way to you that day!  Make sure you and your company staff take advantage of this service.  Call the IWFA office today at (540) 666-4932 to get your tape on the way, or fax at (540) 666-4933. 

Request Type	No.	Title	Speaker
Audio	2	Business Writing Skills	D. Smith
Audio	3	Controlling Anger	C. Travis
Audio	4	Controlling Interruptions	V. Harnish
Audio	6	First Time Manager	J. Laconetti
Audio	9	How to Deal w/ Difficult People	Dr. R.Brinkman
Audio	10	How to Give Exceptional Customer Service	L. Ford
Audio	11	How to Speak Up, Set Limits & Say NO	M. Arapakis
Audio	12	How to Write Practically Any Business Document	R. Moore
Audio	15	Negotiate Like the Pros	J. P. Dolan
Audio	17	Professional Telephone Skills	D. Smith
Audio	18	Self Discipline & Emotional Control	T. Miller
Audio	23	The One Minute Manager Live	K. Blanchard
Audio	25	Thriving on Chaos	T. Peters
Audio	26	The New Manager/The New Organization	T. Peters
Audio	27	Tom Peters Live	T. Peters
Video	1	Building a Customer Driven Organization-V. 1-3	L. Ford
Video	4	How to Delegate Work, V.1-2	D. Lohr
Video	5	How to Give Exceptional Customer Service-V. 1-4	L. Ford
Video	6	How to Listen Powerfully-Vol 1-2	R. Meiss
Video	7	How to Set & Achieve Goals-Vol 1-2	Dr. B. Sommer
Video	8	Professional Telephone Skills-Vol 1-2	D. Smith
Video	10	Self Esteem & Peak Performance	J. Canfield

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