The lending library of audio tapes,
books, CDs and videos has been reviewed and re-cataloged for use by
members. Why spend hundreds of dollars for educational materials
for yourself and your staff when this valuable resource is there for you
to use absolutely free! All it takes is a fax or phone call, and the materials are on the
way to you that day! Make sure you and your company take advantage
of this service. Call the IWFA office today at (276) 666-4932 to
get your material on the way, or fax at (276) 666-4933.
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Request
Type
|
No.
|
Title
|
Speaker
|
|
Audio
|
2
|
Business
Writing Skills (1987)
|
D.
Smith
|
|
Audio
|
3
|
Controlling
Anger: How to Turn Anger Into Positive Action (1989)
|
C.
Travis
|
|
Audio
|
4
|
Controlling
Interruptions: How to Free Up An Hour A Day (1991)
|
V. Harnish
|
|
Audio
|
6
|
First
Time Manager (1990)
|
J.
Laconetti
|
|
Audio
|
9
|
How
to Deal With Difficult People (1987)
|
Dr.
R.Brinkman
|
|
Audio
|
10
|
How
to Give Exceptional Customer Service, Sets 1 & 2 (1991)
|
L.
Ford
|
|
Audio
|
11
|
How
to Speak Up, Set Limits & Say NO (1987)
|
M.
Arapakis
|
|
Audio
|
12
|
How
to Write Practically Any Business Document (1992)
|
R.
Moore
|
|
Audio
|
15
|
Negotiate
Like the Pros (1990)
|
J.
P. Dolan
|
|
Audio
|
17
|
Professional
Supervision Skills (1992)
|
J,
Everitt
|
|
Audio
|
18
|
Self
Discipline & Emotional Control (1992)
|
T.
Miller
|
|
Audio
|
23
|
The One Minute Manager Live (198)
|
K.
Blanchard
|
|
Audio
|
25
|
Thriving
on Chaos: 45 Tactics for a management Revolution (1987)
|
T.
Peters
|
|
Audio
|
26
|
The
New Manager/The New Organization (1993)
|
T.
Peters
|
|
Audio
|
27
|
Tom
Peters Live (1991)
|
T.
Peters
|
|
Audio
|
31
|
Midas
Touch: Marketing (1997)
|
D.
Kennedy
|
|
Audio
|
32
|
Midas
Touch: Selling
|
D.
Kennedy
|
|
Audio & Video
|
33
|
Secrets of Power Negotiating & Power Persuasion
(1992)
|
R.
Dawson
|
|
Audio
|
34
|
Magnetic Marketing System / Tool Kit (1998)
|
D.
Kennedy
|
|
Audio
|
35
|
SexSexual Harassment: How To
Protect Yourself &
Organization (1993)
|
M. Arapakis
|
|
Audio
|
36
|
Street Fighter: Neighborhood Sales Builder
(6 tapes w/manual) (2001)
|
J. Slutsky
|
|
Audio
|
37
|
The The 33 Secrets of
Streetsmart Teleselling (4 tapes
w/manual) (2000)
|
J. Slutsky
|
|
Audio
|
38
|
Ho How To Get Clients (6
tapes w/manual)
|
J. Slutsky
|
|
Video
|
1
|
Building
a Customer Driven Organization (1990)
|
L.
Ford
|
|
|
|
Vol.
1: Looking Through Your Customer’s Eyes
|
|
|
|
|
Vol.
2: Today’s Service Strategies
|
|
|
|
|
Vol.
3: Leading Your Service Team
|
|
|
Video
|
4
|
How
to Delegate Work & Endure It’s Done Right (1989)
|
D.
Lohr
|
|
|
|
Vol.
1: Mentally Preparing to Delegate; How To Delegate Effectively
|
|
|
|
|
Vol.
2: The Human Side of Delegation; Making the right Things Happen
|
|
|
Video
|
5
|
How
to Give Exceptional Customer Service (1989)
|
L.
Ford
|
|
|
|
Vol.
1: How To Build Your Service Image & Customer Loyalty
|
|
|
|
|
Vol.
2: How To Satisfy Your Most Difficult Customers
|
|
|
|
|
Vol.
3: More Ways
To Make Customer Contacts Positive & Profitable
|
|
|
|
|
Vol.
4: Making It Work—Superior
Service In Action
|
|
|
Video
|
6
|
How
to Listen Powerfully (1990)
|
R.
Meiss
|
|
Video
|
7
|
How
to Set & Achieve Goals (1989)
|
Dr.
B. Sommer
|
|
|
|
Vol.
1: Know Yourself & What You Want From Life
|
|
|
|
|
Vol.
2: Get Focused To Take Immediate, Effective Action
|
|
|
Video
|
8
|
Professional
Telephone Skills (1989)
|
D.
Smith
|
|
|
|
Vol.
1: Customer Awareness; The Phone As A Powerful Service Tool
|
|
|
|
|
Vol.
2: Telephone Etiquette; Telephone Technology
|
|
|
Video
|
10
|
Self
Esteem & Peak Performance (Set of 2)
|
J.
Canfield
|
|
Video
|
11
|
How
To Deal With Difficult People (1991)
|
R.
Brinkman
|
|
Video
|
12
|
Street
Fighter: Street Smart Tele-selling
|
J. SLutsky
|
|
Video
|
13
|
Street
Fighter: Marketing
|
J.
SLutsky
|
|
Video
|
14
|
Street
Fighter: Selling
|
J.
SLutsky
|
|
Video
|
15
|
Street
Fighter: Advertising
|
J.
SLutsky
|
|
Book
|
1
|
Street
Fighting: Low Cost Advertising/Promotions for Your Business (1984)
|
J.
SLutsky
|
|
Book
|
2
|
Smart
Marketing: 52 Brilliant Tips & Techniques To Boost Your Profits
& Expand Your Business (1998)
|
J.
SLutsky
|
|
Book
|
3
|
Streetfighter
Marketing………For Your Business (1995)
|
J.
SLutsky
|
|
Book
|
4
|
No
Lie: Truth Is The Ultimate Sales Tool (2004)
|
B.
Maher
|
|
Book
|
5
|
Filling
The Glass: The Skeptic’s Guide To Positive Thinking In Business
(2001)
|
B.
Maher
|
|
Book
|
6
|
Getting
The Most From Your Yellow Pages (1997)
|
B.
Maher
|
|
CD
|
1
|
Filling
The Glass: Strategies & Stories (2003)
|
B.
Maher
|
